Answers on bookings, payments, cancellations, coupons and agent commissions — searchable, human-written and always up to date.
Search your destination and dates, compare properties, pick a room plan and pay. Your confirmation voucher lands on email and WhatsApp within seconds, with the hotel address, check-in instructions and support numbers.
Yes. On the guest details step, enter the actual guest's name as it appears on their government ID. They only need to show that ID at check-in — your payment method never needs to be presented.
Indian nationals need a government photo ID (Aadhaar, passport, driving licence or voter ID — PAN cards are not accepted by most hotels). Foreign nationals need a passport and a valid visa.
Flexible-rate bookings can be modified free of charge up to 24 hours before check-in from My Bookings → Modify, subject to availability. Any price difference for the new dates is payable or refunded automatically.
Most properties check in from 2 PM and check out by 11 AM. Early check-in and late check-out can be requested during booking — the hotel confirms based on same-day availability, often free for LuxePoints members.
UPI, all major credit and debit cards, net banking of 40+ banks, popular wallets and no-cost EMI on orders above ₹3,000. Select properties also offer Book Now, Pay at Hotel.
Yes — every transaction is 256-bit encrypted and processed via PCI-DSS compliant gateways. We never store your full card number or CVV on our servers.
Don't rebook immediately. Failed-payment amounts are auto-reversed by your bank within 5–7 working days. If a booking wasn't created, our system triggers the reversal within 30 minutes — you'll get an SMS confirmation.
Listing prices show the per-night base rate; taxes and fees are shown separately before you pay — never after. The final review screen displays the exact all-inclusive amount you will be charged.
Yes. Add your company's GSTIN on the payment page, and a GST-compliant invoice is emailed automatically after checkout. Past invoices live under My Bookings → Invoices.
Go to My Bookings → select the stay → Cancel Booking. You'll see the exact refund amount before you confirm. The full rules live in our Cancellation Policy.
Most flexible plans cancel free up to 24 hours before check-in; many resorts extend this to 48–72 hours. The precise window for your booking is printed on your voucher and shown before you pay.
Refunds are initiated instantly on cancellation. UPI and wallets receive funds in 1–3 working days; cards and net banking take 5–7 working days. See the Refund Policy for the full timeline table.
No-shows on standard plans are charged the full booking amount (the retention charge). If your plans slip, cancelling even an hour before the deadline is always cheaper than a no-show.
Extremely rare — but if a property cannot honour a confirmed booking, we move you to an equal or better hotel nearby at no extra cost, or refund 100% plus a goodwill voucher.
On the payment page, open the "Apply Coupon" box, type your code or pick from the listed offers, and the discount is applied instantly to your total before you pay.
No — one coupon per booking. However, coupons do stack with LuxePoints redemption and bank card offers, so you can layer savings that way.
Check the expiry date, minimum booking value and applicable property categories on the coupon card. Codes are also case-sensitive — WELCOME1K works, welcome1k doesn't. All live offers are on our Coupons page.
Coupons can't be applied retroactively to a completed payment. If you booked within the last hour, support can sometimes cancel and rebook you at the discounted price if the room rate hasn't changed.
Refunds return what you actually paid. The coupon itself is forfeited on most codes, though select promotional codes are re-credited to your account within 24 hours of cancellation.
Click "Agent Login" and create your agent account. Once your details are verified (usually within 24 hours), you can start booking StayLuxe stays for your customers and earn commission on every confirmed booking.
Agents earn 8–15% commission depending on the property category and booking value, credited automatically on every confirmed, checked-out booking. Zero joining fees and no minimum targets.
Commission is settled to your registered bank account within 7 days of guest check-out, with a full statement in the Agent Dashboard. Weekly and monthly settlement cycles are available.
Yes — the Agent Dashboard lets you manage bookings for all your customers in one place, apply agent-only rates and coupons, and track every booking status and commission.
No — agents don't own or list properties. You simply book StayLuxe's verified stays on behalf of your customers and earn commission. All property listings are managed centrally by StayLuxe.