Cancellation Policy

Effective date: 1 July 2026

Plans change — this policy explains exactly what cancelling costs, when it's free, and what happens if you simply don't turn up. The amounts you get back are governed by our Refund Policy; this page defines the fee slabs and rules that feed into it.

1. Overview

Every rate plan on StayLuxe is labelled Flexible (free cancellation window), Standard (slab-based fees) or Non-Refundable (deep discount, no refund) before you pay. Your confirmation voucher restates the exact cancellation terms and deadline in your local time zone — the voucher is always the authoritative document for your booking.

2. Free Cancellation Window

• Flexible plans cancel free up to 24 hours before check-in; many resorts and villas extend this to 48–72 hours;
• Cancellations within the free window incur zero fees — 100% of room charges and taxes are refunded;
• The countdown is measured against the property's check-in time (2 PM local unless stated otherwise);
• Peak-season dates (Diwali week, Christmas–New Year, long weekends) may carry stricter windows, always disclosed before payment.

3. Cancellation Fee Slabs

Outside the free window, Standard plans apply the following fees on the total booking value:

4. No-Show Policy

If you don't arrive by the property's no-show cut-off (typically 8 AM the morning after your check-in date) and haven't informed us, the booking is marked a no-show and the full amount is retained. Running late? Call 1800-123-456 or message the property via My Bookings — a courtesy hold until the next morning is free at most properties and always cheaper than a no-show.

5. Early Check-Out

If you check out earlier than booked, unconsumed nights are treated as a same-day cancellation: nights beyond the next 24 hours are refunded at the "less than 24 hours" slab (35%), and taxes on all unconsumed nights are returned in full. Some properties waive early check-out charges entirely for LuxePoints Gold members.

6. Hotel-Initiated Cancellations

In the rare event a property cannot honour your confirmed booking (overbooking, maintenance emergency, closure):

• We move you to an equal or better property nearby at no extra cost, or
• Refund 100% of everything paid, plus a goodwill voucher worth 10% of the booking value;
• If you've already travelled, reasonable transfer costs to the alternate property are reimbursed.

7. How To Cancel

1. Open My Bookings and select the stay;
2. Tap Cancel Booking — the applicable fee and exact refund are displayed before you confirm;
3. Confirm cancellation; you'll receive an acknowledgement on email and WhatsApp within seconds;
4. Track your refund live under My Bookings → Refunds.

Cancellations can also be made over the phone (1800-123-456) with OTP verification — the same slabs apply based on the time the request is registered.

8. Related Policies

Refund amounts, timelines and payment-method specifics are covered in the Refund Policy. Modification rules and platform-wide terms live in our Terms of Use. For anything ambiguous, the terms printed on your booking voucher prevail, and our support team can clarify 24/7 via the Contact page.